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Personal Data

General Policy of the URGO Group for Personal Data Protection  

All the companies of the URGO Group pay great attention to protecting the personal data of their partners, whether they are suppliers, clients – professional or otherwise, consumers, internet users, patients or employees.

The European Regulation 2016/679 of 27 April 2016, known as GDPR, as well as the different local laws applicable depending on the location of the URGO Group company or partner, have been taken into account in order to establish this General Policy of the URGO Group for Personal Data Protection.

This General Policy applies to all personal data processing carried out by a URGO Group company, whatever the purpose and whatever the method of data collection.

It is intended to inform you about our practices in terms of respect for privacy and the processing of your personal data, as well as your rights in this respect.

 

1. Data Controller

The Data Controller is the URGO Group company with which you are in contact either because:

  • You are a client, service provider or supplier;
  • You have contacted this company’s customer service, complaints department or quality/regulatory department following the purchase or use of a product manufactured and/or marketed by this company;
  • You have applied for a job with this company or have sent an unsolicited application;
  • You have visited the website of this company;
  • You have made an online purchase on the website of this company;
  • You have participated in a survey or poll conducted by this company.

The main URGO Group companies, which are data controllers according to the GDPR, are:

NAME OF THE COMPANY – DATA CONTROLLER LEGAL ADDRESS OF THE COMPANY
BTG INDUSTRIES ET SANTE 15 avenue d’Iéna – 75116 PARIS (France)
CANTENAC BROWN 1855 15 avenue d’Iéna – 75116 PARIS (France)
COMPTOIRS ET COMPAGNIES 18 rue de la Touloubre -13770 VENELLES (France)
JUVA DISTRIBUTION 8 rue Christophe Colomb – 75008 PARIS (France)
JUVA SANTE INTERNATIONAL 8 rue Christophe Colomb – 75008 PARIS (France)
LABORATOIRES JUVA PRODUCTIONS Technopôle Sud Forbach – Rue Avogadro – 57600 FORBACH (France)
LABORATOIRES JUVA SANTE 8 rue Christophe Colomb – 75008 PARIS (France)
LABORATOIRES SUPER DIET 185 boulevard de la Liberté – 59000 LILLE (France)
LABORATOIRES URGO 42 rue de Longvic – 21300 CHENOVE (France)
LABORATOIRES URGO HEALTHCARE 42 rue de Longvic – 21300 CHENOVE (France)
L’ARGUENON 15 avenue d’Iéna – 75116 PARIS (France)
SONALTO SAS 42 rue de Longvic – 21300 CHENOVE (France)
URGO 42 rue de Longvic – 21300 CHENOVE (France)
URGO ADVANCED TEXTILE 42 rue de Longvic – 21300 CHENOVE (France)
URGO MEDICAL & HEALTHCARE 42 rue de Longvic – 21300 CHENOVE (France)
URGO RID 42 rue de Longvic – 21300 CHENOVE (France)
URGOTECH 15 avenue d’Iéna – 75116 PARIS (France)
AGAVE S.r.l. via Sabin, 1/1 – PRATO (Italia)
JUVA PORTUGAL Rua São Romão, nº 12, Algueirão – 2725-133 MEM MARTINS (Portugal)
LABORATORIA POLFA ŁÓDZ ul. Aleje Jerozolimskie nr 142 B, 02-305 WARSAW (Poland)
LABORATORIOS JUVA IBERICA S.L.U. C/ Alcalá 63 – Planta 2° – 28014 MADRID (Spain)
LABORATORIOS URGO SL Barrio La Florida, número 29 – 20120 HERNANI (Spain)
URGO GmbH Justus Von LieBig Strasse, 16 – 66280 SULZBACH (Germany)
URGO HEALTHCARE CZ Sro PRAGUE 10 – Horní Měcholupy, Bolevecká 493, PSČ 10900 (Czech Republic)
URGO LIMITED Sullington Road Shepshed 6 Loughborough – LEICESTERSHIRE – LE12 9JG (UK)
URGO MEDICAL ITALIA S.r.l. MILANO (MI) VIALE – FORLANINI ENRICO 23 CAP 20134 (Italia)
URGO NEDERLAND BV Nieuwezijds Voorburgwal 104, 1012SG AMSTERDAM (Nederland)
URGO SA Chaussée de Ruisbroek 76 – 1180 UCCLE (Belgique)

 

2. Collecting Data

Depending on your relationship with a Groupe URGO company and your mode of communication with that company, the categories of data collected may be as follows:

  • Civil status data,
  • Personal life data (e.g. marital status),
  • Economic and financial data,
  • Connection Data,
  • Location data,
  • Sensitive data.

 

3. Purposes and Legal Basis of the Personal Data Processing

The purposes and the legal basis of the personal data processing carried out by a URGO Group company are the following.

You: Purposes: Legal basis:
You are a BtoB prospect, customer, service provider or supplier Management of our business relationship Art. 6-1-b of the GDPR: performance of a contract or pre-contractual measures
Verification of the legal existence and financial data of our partners Art. 6-1-f of the GDPR: the pursuit of a legitimate interest
Bookkeeping Art. 6-1-c of the GDPR: compliance with a legal obligation
You have contacted the customer service, the claims department or the quality/regulatory department following the purchase or use of a product manufactured and/or marketed by a URGO Group company Managing your claim Art. 6-1-b of the GDPR: the performance of a contract
AND/OR Monitoring of material vigilance, pharmacovigilance, nutrivigilance or cosmetovigilance Art. 6-1-c of the GDPR: compliance with legal obligations imposed by public health legislation
You have applied for a job offer or sent your spontaneous application Recruitment management Art. 6-1-f of the GDPR: the pursuit of a legitimate interest (the recruitment of employees)
You have visited the website of a URGO Group company Cookies For more details, see below – Our cookie management policy
You have filled out a contact form on the website of a URGO Group company Management and sending of emailings or newsletters, commercial prospecting Art. 6-1-a of the GDPR: your consent
OR Management, processing and response to questions, requests and solicitations from Internet users Art. 6-1-a of the GDPR: your consent
Management and processing of requests for access, rectification, deletion of data, opposition or limitation of processing Art. 6-1-c of the GDPR: compliance with a legal obligation
You have made an online purchase on the website of a URGO Group company Management of our relationship Art. 6-1-b of the GDPR: performance of a contract or pre-contractual measures
You have participated in a poll or a survey Various marketing objectives, specified in each poll or survey Art. 6-1-a of the GDPR: your consent
You have come to one of our sites equipped with a videoprotection system (information at the entrance) Videoprotection Art. 6-1-f of the GDPR: the pursuit of a legitimate interest (the protection of persons and property in the sense of our undertakings)
In any case Managing the exercise of your rights to your personal data Art. 6-1-c of the GDPR: compliance with a legal obligation

NB : Where the legal basis for the processing is consent, you have the right to withdraw your consent at any time. On how to exercise this right, see below.

 

4. Data Recipients

The recipients of the data processed by the URGO Group companies in their capacity as data controllers are :

  • Employees of the URGO Group companies who are authorised and aware of the need to protect personal data and who, by virtue of their functions, need to be aware of this data for the purposes of processing;
  • Possibly subcontractors and technical service providers whose intervention is necessary to achieve the purpose of the processing and with whom a contract aimed at ensuring the protection of personal data has been concluded.

 

5. Length of Retention of Personal Data

The personal data collected is kept and used for a period of time strictly necessary for the purposes for which it is processed and in accordance with the regulations and/or standards in force.

Consequently, the personal data collected is deleted when one of the following events occurs:

  • expiry of the retention period,
  • exercise of the right of cancellation in accordance with the applicable regulations and the terms and conditions specified below.

The data may also be archived in order to meet our legal obligations or for evidentiary purposes. It may also be anonymised for research and statistical purposes.

 

6. Data Security and Confidentiality

The URGO Group companies apply technical and organisational measures to guarantee the security, confidentiality and integrity of the personal data collected and processed, and in particular to prevent it from being distorted, damaged or communicated to unauthorised third parties. The level of security implemented shall be appropriate to the risks associated with the processing and the nature of the personal data to be protected, having regard to the level of technology and the cost of implementation.

However, the URGO Group cannot guarantee that these measures will avoid all risks of disclosure of personal data and cannot be held responsible for any security defect, particularly in the event of fraudulent behaviour by a third party or in the event that this security defect is due to the person whose data is being processed.

 

7. Data Breach

In the event that we become aware of illegal access to personal data concerning you and corresponding to processing for which we are data controller, we undertake to notify you of the incident as soon as possible in accordance with legal requirements.

 

8. Cookie Management Policy

Some URGO Group companies publish websites. These sites use cookies for the reasons detailed below.

A cookie is a small file that is deposited on your computer, mobile or tablet when you visit a website.

In accordance with current regulations, only cookies strictly necessary for the functioning of the site are installed without your consent.

The other cookies present on our websites may be:

  • Audience measurement cookies: they enable the site to be adapted to the requests of its visitors by measuring the number of visits, the number of pages viewed, as well as the activity of visitors on the site and their return frequency; they are installed on your terminal until you refuse them;
  • Social network cookies: they enable you to share content with other people or to let them know that you have consulted or expressed your opinion about a piece of content; they are only installed on your terminal with your consent;
  • Marketing cookies: they make it possible, in particular, to help measure the effectiveness of advertising campaigns, to adapt advertising content according to the interests and preferences of Internet users or to offer personalised advertising; they are only installed on your terminal with your consent.

Each of our websites specify which cookies they use. In all cases, and in accordance with the regulations in force, we do not keep cookies for more than 13 months after their first deposit.

Furthermore, you have the right to withdraw your consent at any time.

 

9. Non-Commercialisation of Data

Under no circumstances, will personal data collected by a URGO Group company be transmitted to third parties for commercial purposes. However, they may be transmitted to technical service providers participating in the achievement of the above-mentioned purposes.

 

10. Transfer outside EU

The URGO Group companies do not transfer personal data to countries that do not have an adequate level of protection within the meaning of current regulations.

 

11. Exercise of Rights

In accordance with the applicable regulations, you have the right to access, rectify, delete, limit, and make portable your personal data processed by URGO Group companies. You also have the right to oppose the processing of your personal data for canvassing purposes. Furthermore, once you have given your consent to data processing, you have the right to withdraw this consent at any time.

You may exercise these rights, without having to state the reason and at any time, by using the contact form of the website on which your data were collected or, for other modes of collection, by sending a letter to the following address Data Protection Officer, URGO Group, 15 avenue d’Iena, 75116 Paris, France, enclosing proof of identity and specifying which URGO Group company you are in contact with.

The URGO Group companies will endeavour to find a satisfactory solution to ensure compliance with the applicable regulations.

In the absence of a response from us, or if the dispute persists, you have the possibility of lodging a complaint with the supervisory authority of the European Union Member State in which you normally reside.

 

 

Last update : 04/01/2021